Effective date: 13 October 2026 | Last updated: 13 October 2026
Aranya Naturals respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose information when you visit aranyanaturals.com, place an order or contact us through our official channels.
1. Who we are
Aranya Naturals is the consumer-facing brand of ARANYA NATURALS GLOBAL, a partnership firm based in Telangana, India. We offer traditional Indian food products and selected specialty groceries.
2. Information we collect
Depending on how you use our services, we may collect:
- Contact and delivery information: name, email, telephone or WhatsApp number, billing and delivery address, country, city and postal code.
- Order information: products ordered, quantities, pack sizes, order number, order status, delivery details, payment status, transaction reference and refund status.
- Account information: login identifier, saved addresses, preferences and order history if you create an account.
- Technical information: IP address, browser and device details, pages viewed, website interactions, cookie identifiers and similar information, depending on enabled technologies.
- Communications: enquiries, complaints, feedback and messages sent through email, telephone, WhatsApp, contact forms or social media.
Please do not send passwords, one-time passwords or sensitive payment authentication information through ordinary messages.
3. How we use information
- Receive, confirm, prepare, pack, ship and deliver orders.
- Respond to questions, complaints, product enquiries and refund requests.
- Verify payment status and process eligible refunds.
- Provide necessary details to couriers and, where required, customs or regulatory authorities.
- Create and maintain accounts and provide order history.
- Operate, secure, troubleshoot and improve our website.
- Maintain business, accounting and transaction records and prevent fraud.
- Send order confirmations, shipping updates, service notices and important policy changes.
- Send promotional messages where permitted by law and any required consent has been obtained.
- Comply with legal obligations and establish, exercise or defend legal claims.
We handle personal information for disclosed purposes or other purposes permitted by applicable law.
4. Payments
Payments may be processed by third-party payment providers. Depending on the payment method, we may receive payment confirmations, transaction references and refund status rather than complete card details. Payment providers process information under their own applicable terms and privacy policies.
5. WhatsApp and customer communications
If you contact us through WhatsApp, telephone, email or social media, we may use the details you provide to answer your enquiry and manage your order. For WhatsApp orders, this may include your name, contact number, selected products, delivery address and payment status.
Order-related messages do not automatically mean you have agreed to ongoing promotional messages. Where consent or another legal basis is required for marketing, we will follow applicable requirements. You may ask us to stop promotional communications at any time. WhatsApp and other platforms have their own privacy policies.
6. Cookies and similar technologies
Our website may use cookies or similar technologies to support sessions, shopping carts, account login, security, preferences, analytics and—if enabled—advertising measurement. Necessary cookies may be required for core functionality. Other cookies may require consent under applicable law.
You can manage cookies through your browser settings and any cookie controls offered on our website. Disabling some cookies may affect shopping cart, login or checkout features.
7. When we share information
We do not sell your personal information to third parties for their own independent marketing purposes. We may share relevant information with:
- Payment providers to process transactions and refunds.
- Couriers and logistics providers to deliver orders.
- Website and technology providers to host, secure, maintain and support our website and systems.
- Communication and marketing providers to provide customer support or permitted communications.
- Authorities and professional advisers where required by law or reasonably necessary for legal, regulatory, accounting or dispute-related purposes.
- Business successors in a merger, restructuring or transfer, where permitted by law and subject to applicable safeguards.
We seek to limit information shared to what is reasonably necessary for the relevant purpose.
8. International data transfers
We may serve customers in India and, where shipping is available, other countries. Depending on the providers used, information may be processed or stored outside your country of residence. We will handle such transfers in accordance with applicable legal requirements and required safeguards.
9. Data security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No website or electronic storage system can be guaranteed completely secure. Protect your account credentials and do not share one-time passwords or payment authentication details.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.
10. Data retention
We retain information for as long as reasonably necessary for order fulfilment, customer support, accounting, tax and regulatory compliance, dispute resolution, fraud prevention and other purposes described in this policy. Retention periods vary by information type and purpose. When information is no longer required, we will delete or otherwise handle it in accordance with applicable law, subject to lawful retention requirements.
11. Your privacy choices and rights
Depending on the law applicable to you, you may be entitled to request information about processing, access or correction of personal information, deletion where legally available, withdrawal of consent where processing relies on consent, opt out of promotional communications, or raise a grievance.
These rights are subject to applicable law, verification requirements and lawful reasons to retain information. To make a request, contact us using the details below and describe the request. We may ask for reasonable verification before acting and will respond within the timeframe required by applicable law.
12. Children’s privacy
Our website is intended for people who can lawfully make purchases and provide personal information under applicable law. If you believe a child has provided personal information in circumstances where it should not have been collected, contact us so we can review the matter and take appropriate action.
13. Third-party websites and services
Our website may link to third-party websites, payment pages, social media platforms or other services. We do not control independent third parties’ privacy practices. Please review their policies before providing information directly to them.
14. Marketing preferences
We may send promotional messages where permitted by law. You can unsubscribe using an email link where available or contact us through an official channel to opt out. Opting out of marketing does not prevent essential transactional messages, such as order confirmations, payment notifications, delivery updates or important information about an existing order.
15. Changes to this Privacy Policy
We may update this policy to reflect changes in our business, website features, service providers, data practices or applicable law. The revised version will be published on this page with an updated date. Where required, we will provide notice or obtain consent before implementing a change.
16. Contact and privacy requests
Please include relevant details, such as your order number, where needed to help us respond. Do not send passwords or one-time passwords.